Returns & Exchanges

At Swan, we want you to love your home; if you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery. All items must be in their original condition and packaging to ensure a full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack the items in their original boxes with all protective inserts to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your package over any old labels.

4

Drop Off and Track

Hand your package to the designated carrier and keep your receipt; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing